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(051) - 111 - 30 - 30 - 30

Customer Complaints

Customer Complaints against ZTBL may be sent at

Call Us (24/7)

(051) 111-30-30-30 (Universal Access Number)

Send by Post

Head Service Quality & Complaints Management Department
ZTBL Head Office 1 Faisal Ave, Near Zero Point Interchange,
G-7/1, Islamabad Capital Territory, P.O Box 1400.

Drop-in customers may use “Complaint Box” in nearest ZTBL Branch

The following must be provided in complaint otherwise it will not be processed:

  • Name
  • Mailing Address & Contact Number
  • CNIC & Account No.
  • Brief Description
  • Supporting evidence if any

Customers will receive (except incomplete/ anonymous complaints)

  • Acknowledgment of complaint
  • Interim Response in case scrutiny takes more time
  • Intimation of Complaint Resolution

However, if not satisfied with ZTBL Complaint Resolution, the complaint can be sent to Banking Mohtasib of Pakistan

Banking Mohtasib Pakistan Secretariat

Shaheen Complex
5th floor, M. R. Kiyani Road P.O Box 604, Karachi.


For lodging complaints with State Bank of Pakistan

Download “Sunwai Customer Complaint App” from Google/Apple Store
Or Click Here:

For lodging complaints with Prime Minister Delivery Unit

Download “Citizen Portal Pakistan App” from Google/Apple Store
Or Click Here: