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Contact Directory

Head Office: 1 Faisal Avenue

Islamabad, Pakistan
UAN No. 051-111-30-30-30
Phone No. +92-51-9252805
Email: contactus@ztbl.com.pk

*For Pakistan, ZTBL Phone Banking calls its customers from 051-7080500

Customer Complaints against ZTBL may be send at president.complaint@ztbl.com.pk

ZTBL Focal Person for Overseas Pakistanis

Head, Home Remittance Department

Phone No: 0092-51-9252739,
email: s.j.subhani@ztbl.com.pk

Public Information Officer designated under Section 9 of Rights of Access to Information Act 2017

InamUllah
SVP (Public Relations & Media Services Department)

Phone No.051-9252681
Email: inam.136748@ztbl.com.pk

Muhammad Junaid Younas Ghori SVP/PIO

Phone No : 051-9252682

Email: junaid.ghori@ztbl.com.pk

 

Whistle Blower Disclosers

The Head, Whistle Blowing Unit,

Inspections & Complaint Department,
Head Office, 1-Faisal Avenue, Islamabad

Contact No: 051-9252026
E-mail: whistleblowingunit@ztbl.com.pk
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Office of the Chief Internal Auditor;
Head Office, 1-Faisal Avenue,  Islamabad

Contact No: 051-9252799
E-mail: whistleblowingunit@ztbl.com.pk

Focal Person Prohibition of smoking and protection of Non-Smokers Health Ordinance, 2002

Phone No. 051-9252672

Complaint Officer (Pension Matter)

Tanveer Ahmed
Phone No : 9252676/ 2404

email: crbu.hrod@ztbl.com.pk

Public Complaints (Focal Persons)

1.Dr. Abida Razzaq
SVP/Head Service Quality & Complaints Management Department
ZTBL Head Office, Islamabad
Phone no: 051-9253239, 03005010071
P.O Box 1400
abida.razzaq@ztbl.com.pk

2. Mr. Munib-ul-Hakeem
VP, Service Quality & Complaints Management Department
Phone No: 051-9253305, 0512002184, 03005616040
munib.hakeem@ztbl.com.pk

Focal Person of State Bank of Pakistan (SBP) for matters related to PEPs

Muhammad Naqi Akbar
Joint Director
Banking Conduct & Consumer Protection Department
5th Floor, SBP, Karachi
Phone No. 021-99221935
Fax No. 021-99221154
email: naqi.akbar@sbp.org.pk

Focal person of ZTBL for matters related to Politically Exposed Persons (PEPs)

Mr.Syed Naeem Mumtaz
Designation: Senior President,
Department: Branches Operations Department, Head Office, Islamabad
Phone:051-9252739, 0333-5155194
Email:syed.naeem@ztbl.com.pk

Mr. Sarfraz Ahmed
Designation: Vice President,
Department: Credit Operations Department, Head Office, Islamabad
Phone:051-9252718, 0333-2887724
Email:sarfraz.ahmed@ztbl.com.pk

Discrimination in Provision of Financial Services for attending the issues of PEPs

Sarfraz Ahmed

Head Credit Operation
051-9252718
Sarfraz.ahmed@ztbl.com.pk

Card Production Unit

Muhammad Imran – Head Digital Ops
Email: cfc.adc@ztbl.com.pk
Contact No: 051-2002138

Asim Ali Hashmi – Office CPU
Email: cfc.adc@ztbl.com.pk
Contact No: 051-9252711, 051- 200(2572)

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